PATIENT SERVICE REPRESENTATIVE

State of Franklin Healthcare Associates (SOFHA); Johnson City (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Life insurance

AD&D insurance

Long term disability

ESOP

401(k) contributions

Medical, dental, vision

HSA contributions

Vacation and time off

Tuition assistance

Employee discounts

Job summary

State of Franklin Healthcare Associates, headquartered in Johnson City, TN, is seeking an administrative team member to support patient intake, record maintenance, and scheduling. The role involves handling insurance information, EMR updates, and patient inquiries within a physician-led care group serving upper East Tennessee and Southwest Virginia.

The position requires a high school diploma and offers a competitive total compensation package with benefits and employee perks.

Qualifications

• High school diploma or equivalent required.
• Knowledge of grammar, punctuation and sentence structure is required.
• Experience in a medical office or customer service is desirable.

Responsibilities

• Review demographics, insurance and provider information and update records.
• Instruct new patients to complete paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver’s license.
• Update the EMR and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule or reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and deliver messages.

Skills

Customer service

Communication skills

ICD-10 knowledge

CPT coding

HCPCS coding

EMR familiarity

Education

High school diploma or equivalent

Job description

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

REQUIREMENTS:

High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.

EXPERIENCE:

Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:

• Company Provided Life and Accidental Death and Dismemberment Insurance
• Company Provided Long Term Disability Insurance
• Employee Stock Ownership Plan
• 401(k) Company Contributions
• Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
• Company match in Health Savings Account Plans (restrictions apply)
• Vacation, Personal, Sick and Holiday Time Off
• An array of team member perks and discounts
• Tuition Assistance Programs
• And more!