TECHNICAL SUPPORT SPECIALIST

SOFHA EMPLOYMENT SERVICES INC; Johnson City (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Company Provided Life Insurance

Long Term Disability Insurance

401(k) Company Contributions

Vacation and personal time off

Tuition Assistance Programs

Employee Stock Ownership Plan

Medical, Dental, Vision Insurance

HSA/Health Savings Account match

Job summary

State of Franklin Healthcare Associates in Johnson City, TN seeks an IT/Help Desk professional to provide account management and technical support for computer systems and hardware. You will respond to queries promptly, perform daily system maintenance, and install/repair hardware and software to ensure smooth operations in a physician office environment.

The role requires understanding of Active Directory, networking concepts, TCP/IP, and Microsoft Office; experience in a clinical setting is

Qualifications

• High school diploma or GED.
• Bachelor’s degree in information systems or related field desired.
• Basic understanding of Active Directory, Networking concepts, and TCP/IP.
• Windows 10 & XP operation, installation, and troubleshooting.
• Proficient knowledge of all Microsoft Office products.
• Hardware/software installation, upgrades, and troubleshooting.
• Experience in a physician office setting is preferable.

Responsibilities

• Account management.
• Technical assistance; computer systems, software, and hardware.
• Respond to queries in a timely manner.
• Daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs.
• Follow-up to ensure issue is resolved properly.
• Compile information and prepare reports.

Skills

Account management

Technical support

Troubleshooting

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree in information systems or related field

Tools

Active Directory

Networking

TCP/IP

Windows 10/XP

Microsoft Office

Job description

WHO WE ARE:State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.PRIMARY RESPONSIBILITIES:Account management.Technical assistance; computer systems, software, and hardware.Respond to queries in a timely manner.Daily performance of computer systems.Install, modify, and repair computer hardware and software.Run diagnostic programs.Follow-up to ensure issue is resolved properly.Compile information and prepare reports.REQUIREMENTS:High school diploma or GEDBachelor’s degree in information systems or related field desiredEXPERIENCE:Basic understanding of Active Directory, Networking concepts, and TCP/IP.Windows 10 & XP operation, installation, and troubleshooting.Proficient knowledge of all Microsoft Office products.Hardware/software installation, upgrades, and troubleshooting.*Experience in a physician office setting is preferable. *WHAT WE OFFER:State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members to include:Company Provided Life and Accidental Death and Dismemberment InsuranceCompany Provided Long Term Disability InsuranceEmployee Stock Ownership Plan401(k) Company ContributionsVoluntary options for Medical, Dental, Vision, and additional Life Insurance.Company match in Health Savings Account Plans (restrictions apply)Vacation, Personal, Sick and Holiday Time OffAn array of team member perks and discountsTuition Assistance ProgramsAnd more!