Patient Services Coordinator — Medical Office

Talentify

Johnson City (TN)

On-site

USD 28,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

Company Provided Life and Accidental D

Job summary

State of Franklin Healthcare Associates in Johnson City, TN seeks a full-time Clerical/Administrative professional to support patient intake, billing and records management. You will review demographics, instruct patients on paperwork, and manage EMR updates with patient photos and policy information.

Ideal candidates have a high school diploma and customer service experience, plus familiarity with insurance processes.

Qualifications

High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.
Previous experience in a medical office or customer service position is desirable.
Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

Responsibilities

Review demographics, insurance, and provider information, and update records accordingly.
Instruct new patients to complete all required paperwork and create new accounts in the computer system.
Obtain a copy of the patient’s insurance card and driver's license.
Update the electronic medical record system (EMR) and take patients’ photos.
Provide the patient with the SOFHA payment and privacy policy.
Answer patient questions and concerns.
Schedule/Reschedule patient appointments.
Collect payment and notate on the patient encounter form.
Route telephone calls and record/deliver messages accordingly.