Patient Service Specialist - Ambulatory Care Support

Advocate Health; Park Ridge (IL); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Medical Group is hiring a Patient Service Representative in Park Ridge, IL. The role supports providers and patients, ensuring a seamless and compassionate experience in ambulatory care.

Schedule includes 8:30 am–5:00 pm, Monday through Friday, with as-needed shifts. Requirements include a high school diploma (or equivalent) and 1–2 years of customer service experience, particularly handling difficult callers or patients.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of related customer service experience preferred.
• Experience handling difficult callers/patients is a plus.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients arriving for appointments or seeking information.
• Billing Services: Ensures entry of billing information at time of service and follow-up on missing information.
• Medical Record Services: Maintains accurate and timely medical records in the practice and medical group.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Advocate Medical Group is hiring a Patient Service Representative in Park Ridge, IL. The role supports providers and patients, ensuring a seamless and compassionate experience in ambulatory care.

Schedule includes 8:30 am–5:00 pm, Monday through Friday, with as-needed shifts. Requirements include a high school diploma (or equivalent) and 1–2 years of customer service experience, particularly handling difficult callers or patients.