Patient Experience Specialist: Oncology Scheduling & Billing

Advocate Health Care; Park Ridge (IL); On-site; USD 22,000 - 44,000; Full time

Job summary

Advocate Medical Group in Park Ridge is seeking a Patient Service Representative to join the ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience each day.

As a key member, you will provide front-desk and call-center support, enter billing information, maintain medical records, and assist with scheduling and inquiries while thriving in a high-volume healthcare environment.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provides efficient, high-quality patient services for appointments, tests, charges, referrals, and other information.
• Ensures timely entry of billing information at the point of service and follows up on missing data.
• Upholds standards for accurate and timely medical records within the practice.

Job description

Advocate Medical Group in Park Ridge is seeking a Patient Service Representative to join the ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience each day.

As a key member, you will provide front-desk and call-center support, enter billing information, maintain medical records, and assist with scheduling and inquiries while thriving in a high-volume healthcare environment.