Patient Service Specialist (Mon–Fri, Onsite)

Advocate Health; Park Ridge (IL); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Health is seeking a Patient Service Representative (PSR) for the Park Ridge location. This full-time, onsite role supports providers, connects with patients, and ensures a compassionate, seamless experience.

Office hours are Monday–Friday, 8am–5pm, with a 8.5-hour shift and a lunch break. Ideal candidates have a high school diploma and 1–2 years of customer service experience, plus the ability to handle difficult callers and patients.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provide high-quality patient services to individuals arriving for appointments or seeking information.
• Enter billing information at time of service and follow up on missing data.
• Maintain accurate and timely medical records in the medical group system.

Skills

Customer service experience

Communication skills

Caller handling

Education

High school diploma

Job description

Advocate Health is seeking a Patient Service Representative (PSR) for the Park Ridge location. This full-time, onsite role supports providers, connects with patients, and ensures a compassionate, seamless experience.

Office hours are Monday–Friday, 8am–5pm, with a 8.5-hour shift and a lunch break. Ideal candidates have a high school diploma and 1–2 years of customer service experience, plus the ability to handle difficult callers and patients.