Patient Services & Billing Specialist

Advocate Health; Park Ridge (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Advocate Health in Park Ridge, IL is seeking a Patient Service Representative (PSR) to provide efficient, compassionate front-office support, scheduling, registration, and billing. You will rotate among six ambulatory clinics in the Lutheran General service area, working five 8-hour shifts Monday–Friday with Saturday coverage about once a month.

This role supports patients and providers to ensure a seamless, positive experience.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Provide efficient, high-quality service to patients at the front desk.
• Schedule appointments, registrations, and billing-related requests.
• Maintain accurate medical records and assist with patient communications.
• Support clinical staff to ensure a seamless, compassionate patient experience.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Advocate Health in Park Ridge, IL is seeking a Patient Service Representative (PSR) to provide efficient, compassionate front-office support, scheduling, registration, and billing. You will rotate among six ambulatory clinics in the Lutheran General service area, working five 8-hour shifts Monday–Friday with Saturday coverage about once a month.

This role supports patients and providers to ensure a seamless, positive experience.