Ambulatory Patient Services Specialist

Advocate Health; Park Ridge (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Advocate Health in Illinois seeks a Patient Service Representative (PSR) to support providers, connect with patients, and ensure a seamless, compassionate experience on the ambulatory care team.

Locations rotate between Mount Prospect and Park Ridge. The role requires a high school diploma and 1–2 years of customer service experience, plus experience handling difficult callers and patients in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Telephone handling

Education

High school diploma

Job description

Advocate Health in Illinois seeks a Patient Service Representative (PSR) to support providers, connect with patients, and ensure a seamless, compassionate experience on the ambulatory care team.

Locations rotate between Mount Prospect and Park Ridge. The role requires a high school diploma and 1–2 years of customer service experience, plus experience handling difficult callers and patients in a fast-paced environment.