Patient Service & Scheduling Specialist

Cleveland Clinic; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Cleveland Clinic Lutheran Hospital is seeking a Patient Service Specialist to join the Appointment Center-Clinical and Operational Improvement team. You will welcome and check in patients, collect co-pays, complete visit preparations and support scheduling, pre-registration and MyChart enrollment.

Collaborating with physicians, you will help ensure a smooth checkout process and a positive patient experience. This role offers a fast-paced environment with weekend/holiday rotations.

Qualifications

• High School Diploma or GED with two years in patient registration, appointment scheduling, insurance processing or customer service.
• OR an Associate's Degree with one year of experience.
• OR a Bachelor's Degree.
• Working knowledge of PC window applications.
• Ability to perform basic math to process insurance co-pays.

Responsibilities

• Check in patients, collect co-pays and complete visit preparations.
• Assist with kiosk use and MyChart enrollment.
• Schedule and pre-register patients; coordinate with physicians for checkout.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

Epic

MyChart

PC window applications

Job description

Cleveland Clinic Lutheran Hospital is seeking a Patient Service Specialist to join the Appointment Center-Clinical and Operational Improvement team. You will welcome and check in patients, collect co-pays, complete visit preparations and support scheduling, pre-registration and MyChart enrollment.

Collaborating with physicians, you will help ensure a smooth checkout process and a positive patient experience. This role offers a fast-paced environment with weekend/holiday rotations.