Patient Experience Navigator - Front Desk & Scheduling

Cleveland Clinic; Cleveland (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic is seeking a Patient Service Specialist to welcome patients and manage registration, scheduling, and pre-visit tasks. You will assist with co-pays, MyChart enrollment and scheduling, ensuring a patient-first experience across checkout workflows.

You will collaborate with physicians, support staff and interpreters to smooth the visit from arrival to departure, while maintaining accurate records and delivering exceptional service.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Responsibilities

• Welcome and check in patients, collect co-pays, complete visit preparations, assist with kiosk use, and support scheduling, pre-registration and MyChart enrollment.
• Partner with physicians to ensure a smooth checkout process.
• Enter and maintain confidential patient information.
• Provide comprehensive, proactive patient and visitor experience using the HEART model.
• Conduct patient registration, visit preparation, scheduling and interpreter services screening.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

MyChart enrollment

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic experience

PC window applications

Job description

Cleveland Clinic is seeking a Patient Service Specialist to welcome patients and manage registration, scheduling, and pre-visit tasks. You will assist with co-pays, MyChart enrollment and scheduling, ensuring a patient-first experience across checkout workflows.

You will collaborate with physicians, support staff and interpreters to smooth the visit from arrival to departure, while maintaining accurate records and delivering exceptional service.