Patient Service Specialist

Cleveland Clinic; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Cleveland Clinic Lutheran Hospital is seeking a Patient Service Specialist to join the Appointment Center-Clinical and Operational Improvement team. You will welcome and check in patients, collect co-pays, complete visit preparations and support scheduling, pre-registration and MyChart enrollment.

Collaborating with physicians, you will help ensure a smooth checkout process and a positive patient experience. This role offers a fast-paced environment with weekend/holiday rotations.

Qualifications

• High School Diploma or GED with two years in patient registration, appointment scheduling, insurance processing or customer service.
• OR an Associate's Degree with one year of experience.
• OR a Bachelor's Degree.
• Working knowledge of PC window applications.
• Ability to perform basic math to process insurance co-pays.

Responsibilities

• Check in patients, collect co-pays and complete visit preparations.
• Assist with kiosk use and MyChart enrollment.
• Schedule and pre-register patients; coordinate with physicians for checkout.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

Epic

MyChart

PC window applications

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Service Specialist

Location

Cleveland

Facility

Lutheran Hospital

Department

Appointment Center-Clinical and Operational Improvement

Job Code

B15028

Shift

Day/Evening/Night/Weekend

Schedule

8:00am-4:30pm

Job Summary

Job Details

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world.

As a Patient Service Specialist, you'll help create an exceptional experience for patients, families and visitors from arrival through checkout. You'll welcome and check in patients, collect co-pays, complete visit preparations, assist with kiosk use, and support patients with scheduling, pre-registration and MyChart enrollment. You'll also partner closely with physicians to ensure a smooth and efficient checkout process. This role offers a great opportunity to build your customer service experience while exploring career growth across Cleveland Clinic.

A caregiver in this position works 8:00am to 4:30pm with weekend and holiday rotations as expected.

A caregiver who excels in this role will:

• Provide comprehensive, proactive and "Patients First" experience for patients and visitors.

• Investigate, triage and resolve patient issues using the established HEART model.

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

• Enter and maintain confidential patient information.

• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service

• OR an Associate's Degree and one year of experience

• OR a Bachelor's Degree

• Working knowledge of PC window applications

• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

• Type a minimum of 30 words per minute or personal computer keyboard skills

• Epic experience

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.