Patient Experience Concierge

Cleveland Clinic; Strongsville (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Strongsville Family Health and Surgery Center is seeking a Patient Service Specialist to deliver an exceptional patient experience from arrival to checkout.

You will greet patients, collect co-pays, assist with scheduling, verify insurance and MyChart enrollment, and coordinate with physicians for a smooth checkout. This role offers growth within Cleveland Clinic's renowned network.

Qualifications

• Minimum qualifications include HS diploma or GED with 2 years in patient registration, scheduling, insurance processing, or customer service.
• OR an Associate's Degree and 1 year of experience.
• OR a Bachelor's Degree.
• Knowledge of PC Windows applications.
• Ability to perform basic math for insurance co-pays.

Responsibilities

• Register patients at check-in, schedule/prepare visits, assist with kiosk use.
• Assist with telephone triage, insurance verification, co-pay collection.
• Support scheduling, arrival/departure desk, interpreter services scheduling.
• Enter and maintain confidential patient information.
• Educate patients on MyChart and Appointment Pass.

Skills

Patient registration

Scheduling

Insurance processing

Co-pay collection

MyChart enrollment

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

PC Windows applications

Job description

Cleveland Clinic Strongsville Family Health and Surgery Center is seeking a Patient Service Specialist to deliver an exceptional patient experience from arrival to checkout.

You will greet patients, collect co-pays, assist with scheduling, verify insurance and MyChart enrollment, and coordinate with physicians for a smooth checkout. This role offers growth within Cleveland Clinic's renowned network.