Patient Services Navigator - Front Desk & Scheduling

ccf; Middleburg Heights (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Equal Employment Opportunity

Job summary

Join the Cleveland Clinic Health System at the Middleburg Heights Family Health Center as a Patient Service Specialist. You will welcome and check in patients, collect co-pays, facilitate visit preparation, assist with MyChart enrollment, and support scheduling from arrival through departure.

You will collaborate with physicians and care teams to ensure a seamless checkout process and a positive patient experience, while contributing to a patient-first culture at a world-renowned health system.

Qualifications

• High School Diploma or GED with 2 years in patient registration, scheduling, insurance processing or customer service.
• Associate's Degree and 1 year of experience OR Bachelor's Degree.
• Working knowledge of Windows PC applications.

Responsibilities

• Check in patients and collect co-pays and visit information.
• Assist with scheduling, pre-registration and MyChart enrollment.
• Support checkout and coordinate with providers for smooth visits.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Windows proficiency

Job description

Join the Cleveland Clinic Health System at the Middleburg Heights Family Health Center as a Patient Service Specialist. You will welcome and check in patients, collect co-pays, facilitate visit preparation, assist with MyChart enrollment, and support scheduling from arrival through departure.

You will collaborate with physicians and care teams to ensure a seamless checkout process and a positive patient experience, while contributing to a patient-first culture at a world-renowned health system.