Patient Service Representative - MMC BID SAN

MaineHealth Accountable Care Organization; Biddeford (ME); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a compassionate team as a Patient Service Representative in Biddeford, where you will be the friendly face welcoming patients and ensuring their needs are met. This role involves scheduling appointments, answering calls, and handling patient data with care and confidentiality. The organization values its employees, offering a supportive work environment and benefits that cater to your personal and professional growth. If you're eager to make a difference in healthcare and thrive in a collaborative setting, this opportunity is perfect for you. Embrace a fulfilling career where your contributions truly matter.

Benefits

Paid Parental Leave

Flexible Work Policy

Student Loan Assistance

Training and Education

Well-being Resources

Qualifications

• Experience in a medical office and customer service preferred.
• Driver’s license may be required.

Responsibilities

• Greet patients courteously and answer telephones.
• Schedule appointments and perform general office duties.
• Collect and monitor patient data while ensuring confidentiality.

Skills

Customer Service

Computer Skills

Cash Collection Skills

Education

High School diploma or GED

Job description

Location: Biddeford, ME
Facility: Medical Group Practices
Schedule: Full Time
Job Category: Clerical/Administrative Support
Req #: 1243
Date Posted: Feb 7, 2025

Southern Maine Health Care

Summary

The Patient Service Representative (PSR) – MMC BID SAN role greets patients in a friendly and courteous manner, answers telephones, schedules appointments, and performs other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School diploma or GED preferred.
2. License/Certifications: Driver’s license may be required.
3. Experience: Experience in a medical office and customer service preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Computer skills, effective cash collection skills.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

MaineHealth policy requires all care team members to be vaccinated, including for Covid-19 and influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.