Patient Service Representative - MH Pediatrics Biddeford

MaineHealth; Biddeford (ME); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Service Representative to join their team. This role involves greeting patients with warmth and courtesy, managing phone calls, scheduling appointments, and performing various office tasks. The ideal candidate will ensure accurate patient data management while adhering to confidentiality policies. With a focus on employee development and community care, this organization offers a supportive environment for those looking to build a meaningful career in healthcare. If you are passionate about providing exceptional service and want to make a difference, this opportunity is for you!

Benefits

Paid Parental Leave

Flexible Work Policy

Student Loan Assistance

Training and Education

Well-being Resources

Qualifications

• Experience in a medical office and customer service preferred.
• Driver’s license may be required.

Responsibilities

• Greet patients in a friendly manner and answer telephones.
• Schedule appointments and perform general office duties.

Skills

Customer Service

Computer Skills

Cash Collection Skills

Education

High School Diploma or GED

Job description

For a limited time, MaineHealth is offering a $3,000 sign-on payment for Patient Service Representatives!

Eligible candidates are hired (offer accepted) into a full or part-time Patient Service Representative position. Bonus amount prorated for part-time hires and per diem hires are ineligible. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Summary:

The Patient Service Representative (PSR) – MMC BID SAN role greets patients in a friendly and courteous manner, answers telephones, schedules appointments, and performs other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state, and MaineHealth confidentiality policies.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School diploma or GED preferred.
2. License/Certifications: Driver’s license may be required.
3. Experience: Experience in a medical office and customer service preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Computer skills, effective cash collection skills.

Additional Information:

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact Zachary T. Avelino at [e-mail].