Patient Service Representative, Nursing Float Pool

MaineHealth; Biddeford (ME); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Service Representative to join their team. This role involves greeting patients, handling phone calls, scheduling appointments, and managing patient data while adhering to confidentiality policies. The ideal candidate will possess strong customer service skills and a background in a medical office. The organization values its employees and offers a supportive environment with various benefits, including paid parental leave and training resources. If you're passionate about delivering exceptional care, this opportunity is perfect for you.

Benefits

Paid Parental Leave

Flexible Work Policies

Student Loan Assistance

Training and Education

Well-being Resources

Qualifications

• Experience in a medical office preferred.
• Driver’s license may be required.

Responsibilities

• Greet patients in a friendly and courteous manner.
• Answer telephones and schedule appointments.
• Collect, verify, enter, and monitor patient data.

Skills

Customer Service

Computer Skills

Cash Collection Skills

Education

High School Diploma or GED

Job description

Clerical/Administrative Support

Req #: 24883

Summary:

The Patient Service Representative (PSR) – MMC BID SAN role greets patients in a friendly and courteous manner, answers telephones, schedules appointments, and performs other general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with federal, state, and MaineHealth confidentiality policies.

Required Minimum Knowledge, Skills, and Abilities (KSAs):

1. Education: High School diploma or GED preferred.
2. License/Certifications: Driver’s license may be required.
3. Experience: Experience in a medical office and customer service preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Computer skills, effective cash collection skills.

Additional Information:

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with healthcare professionals who value the people around them – both within the organization and in the surrounding communities.

We offer benefits supporting your current needs and future planning, including paid parental leave, flexible work policies, student loan assistance, training and education, and well-being resources for you and your family.

MaineHealth is committed to investing in our care team and fostering an inclusive environment where you can thrive and reach your full potential. If you’re interested in building a career in a place where people help one another deliver exceptional care, apply today.

If you have questions about this role, please contact Kerry A. Huckins at [e-mail].