Patient Service Representative - Check In / Check Out - Solana Beach

Scripps Health; Solana Beach (CA); On-site; USD 36,000 - 45,000; Full time

Job summary

Scripps Health is seeking a Patient Service Representative at Scripps Coastal Medical Center in Solana Beach. The role involves front-line patient interactions, registration accuracy, and payment collection in a Monday–Friday 8AM–5PM schedule.

Responsibilities include handling patient data, scheduling, referrals, and ensuring a smooth check-in/check-out process while delivering high-quality customer service. Prior healthcare office experience is preferred.

Qualifications

• Must demonstrate proficiency with computer applications.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; able to identify and solve problems.

Responsibilities

• Greet and register patients; gather information for accurate registration and process check-in/check-out.
• Handle billing inquiries and payments; assist with end-of-day reporting and payment reconciliation.
• Schedule and confirm appointments; enter insurance information and referrals/authorizations.
• Verify demographics and insurance information; ensure forms are completed and witnessed.
• Provide proactive customer service by listening, resolving concerns, and involving leadership when needed.

Skills

Computer skills

Mathematical skills

Communication

Customer service

Organizational skills

Analytical thinking

Job description

Description

This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM-5PM schedule, located at our Scripps Coastal Medical Center in Solana Beach. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearing a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Coastal Medical Center Solana Beach as a Patient Service Representative in the Check In/Check Out department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check‑out functions.
• Responding to customer billing and payment inquiries.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

Qualifications

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 year of experience in customer service or a healthcare/medical office environment preferred.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Job

Business Office

Primary Location

Northern San Diego County-SOLANA BEACH-SCRIPPS COASTAL MEDICAL CENTER - SOLANA BEACH

Work Locations

SCRIPPS COASTAL MEDICAL CENTER - SOLANA BEACH

380 STEVENS AVE, STE 100

SOLANA BEACH

92075

Organization

Scripps Coastal Medical Center

Benefit Status

FT - FULL-TIME WITH BENEFITS

Minimum Rate (USD) 25.95 - Maximum Rate (USD) 32.56

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.