Patient Service Representative - Call Center - 4S Ranch

Scripps Health; San Diego (CA); Hybrid; USD 25,000 - 30,000; Part time

Job summary

Scripps Health is seeking a Patient Service Representative for the Call Center in 4S Ranch. This part-time role involves front-desk responsibilities, patient registration, scheduling, and handling payments with a hybrid work arrangement after training.

You will support patients and providers, gather information, and ensure accurate records while delivering excellent service in a dynamic environment. The position offers benefits and growth opportunities within Scripps Coastal Medical Center.

Qualifications

• Proficiency with computer applications and good math skills.
• Excellent communication and customer service abilities.
• Strong organizational and analytical skills; able to solve problems.

Responsibilities

• Register patients accurately and assist with appointment scheduling and check-out.
• Answer billing inquiries and manage payments as part of front-desk duties.
• Verify demographics and insurance information and prepare end-of-day reporting.
• Schedule and confirm appointments in person or by phone; enter insurance data.
• Initiate and validate referrals/authorizations as needed.
• Provide proactive customer service and escalate to leadership when necessary.

Skills

Computer skills

Communication skills

Organizational skills

Tools

EPIC

Job description

Patient Service Representative - Call Center - 4S Ranch

This is a Part-Time position (40 hours per pay period) with a Monday, Wednesday, Friday day shift schedule, located in 4S Ranch. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits. After training is complete, this position has a hybrid work schedule, with onsite requirements every five weeks.

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Coastal Medical Center as a Patient Service Representative in the Call Center department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

Qualifications

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 or more years of experience in customer service or healthcare/medical office environment preferred.
• Previous experience with EPIC.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Job : Business Office

Primary Location : Central San Diego County-SAN DIEGO-SCRIPPS COASTAL MEDICAL CENTER - ADMINISTRATION

Work Locations : SCRIPPS COASTAL MEDICAL CENTER - ADMINISTRATION 501 WASHINGTON ST STE 600 SAN DIEGO 92103

Organization : Scripps Coastal Medical Center

Job Posting : Oct 26, 2026, 4:05:01 PM

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer. Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.