Patient Service Representative - General Surgery - La Jolla

Scripps; California; On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health & wellness benefits

Career development

Retirement options

Job summary

Scripps Health in La Jolla, CA is hiring a Patient Service Representative in the General Surgery department for a full-time, 80-hours-per-pay-period role Monday through Friday 8AM–5PM on site at the Anderson Medical Pavilion.

You will greet patients, verify demographics and insurance, schedule appointments, collect payments, and handle referrals and authorizations while delivering courteous service and accurate end-of-day reporting.

Responsibilities

• Greet and assist patients and providers to gather information for accurate registration.
• Verify demographics and insurance information; assign Medical Record Numbers and manage scheduling.
• Handle point-of-service payments, collect balances, and ensure proper end-of-day reporting and reconciliation.

Job description

This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM - 5PM, schedule located at our Scripps Anderson Medical Pavilion in La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Anderson Medical Pavilion as a Patient Service Representative in the General Surgery department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.