Patient Service Representative - Radiology - Carmel Valley

Scripps Health; San Diego (CA); Presencial; USD 36.000 - 45.000; Jornada completa

Descripción de la vacante

Scripps Clinic Carmel Valley is seeking a Patient Service Representative in the Imaging/Radiology area. This full-time role (80 hours per pay period) involves front-line patient interactions, accurate registration, appointment scheduling, insurance verification, and payment collection to support a positive patient experience.

You will handle check-in/check-out, referrals, and day-end reporting with a focus on accuracy, compliance, and compassionate service in a busy radiology setting.

Formación

• Must demonstrate proficiency with computer applications.
• Excellent communication and customer service skills.
• Strong organizational and analytical abilities; able to solve problems.

Responsabilidades

• Greet and register patients; assign MRN and schedule appointments.
• Respond to billing and payment inquiries.
• Manage check-in/check-out with ID verification and demographics, collect forms and finalize day-end reporting.
• Enter insurance information and referrals/authorizations.
• Provide proactive customer service and involve leadership when needed.
• Assist with end-of-visit processes and payment reconciliation.

Conocimientos

Computer proficiency

Mathematical skills

Customer service

Communication skills

Organizational skills

Problem solving

Medical terminology knowledge

Descripción del empleo

This is a benefitted Full Time position (80 hours per pay period)with a varied schedule (including evenings and weekends), located at our Scripps Clinic in Carmel Valley. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Clinic Carmel Valley as a Patient Service Representative in the Radiology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

Qualifications

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 year of experience in customer service or a healthcare/medical office environment preferred.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Job

Imaging

Primary Location

Central San Diego County-SAN DIEGO-SCRIPPS CLINIC - CARMEL VALLEY

Work Locations

SCRIPPS CLINIC - CARMEL VALLEY

3811 VALLEY CENTER DR 2ND FLR

SAN DIEGO 92130

Organization

Scripps Clinic

Job Posting

Oct 29, 2026, 7:11:21 PM

Benefit Status

FT - FULL-TIME WITH BENEFITS

Minimum Rate (USD)

25.95

Maximum Rate (USD)

32.56

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.