Patient Service Representative - General Surgery - La Jolla

Scripps Health; San Diego (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Job summary

Scripps Health is seeking a Patient Service Representative for the General Surgery department. You will be on the front line for creating a positive patient experience by handling registration, scheduling, and billing inquiries with accuracy and care.

This full-time, on-site role at the Scripps Anderson Medical Pavilion in La Jolla involves a Monday–Friday 8AM–5PM schedule, comprehensive benefits, and opportunities for professional development within a respected healthcare system.

Qualifications

• Proficiency with computer applications and ability to handle money.
• Excellent communication and customer service abilities.
• Strong organizational and analytical skills with problem-solving capability.

Responsibilities

• Interact with patients and providers to gather information for accurate registration and scheduling.
• Respond to billing and payment inquiries from patients.
• Manage check-in/check-out processes, verify demographics and insurance details.
• Schedule and confirm appointments in person or by phone and enter insurance data.
• Initiate and validate referrals/authorizations.
• Provide proactive, courteous customer service and escalate issues when needed.

Skills

Computer skills

Money handling

Math skills

Communication skills

Customer service

Organizational skills

Analytical skills

Problem solving

Job description

This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM - 5PM, schedule located at our Scripps Anderson Medical Pavilion in La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated: Nearly a quarter of our employees have been with Scripps Health for over 10 years. Scripps is a Great Place to Work Certified company for 2026. Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications. Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care. We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career. Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Anderson Medical Pavilion as a Patient Service Representative in the General Surgery department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 year of experience in customer service or a healthcare/medical office environment preferred.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.