Patient Service Representative - Call Center - 4S Ranch

Scripps Health; California; Hybride; USD 25 000 - 34 000; Temps partiel

Avantages offerts par ce poste

Health benefits

Career development

Retirement options

Résumé du poste

Scripps Health seeks a Patient Service Representative in its Call Center, with a Part-Time schedule and hybrid work setup after training. The role involves front-line patient interactions, accurate registration, and timely handling of insurance details and referrals at the 4S Ranch location.

Ideal candidates will have strong computer, communication, and customer service skills, with experience in healthcare or EPIC systems preferred.

Qualifications

• Proficiency with computer applications and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; able to identify and solve problems.

Responsabilités

• Greet and register patients, gather information, assign Medical Record Number, schedule appointments, collect payments at point of service.
• Respond to billing and payment inquiries from patients.
• Manage check-in/check-out processes including ID verification and updating patient demographics.
• Schedule and confirm appointments and enter insurance details; initiate referrals/authorizations.
• Provide proactive customer service and escalate to leadership when needed.

Connaissances

Computer skills

Communication

Customer service

Analytical skills

Outils

EPIC

Description du poste

This is a Part-Time position (40 hours per pay period) with a Monday, Wednesday, Friday day shift schedule, located in 4S Ranch. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits. After training is complete, this position has a hybrid work schedule, with onsite requirements every five weeks.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:Nearly a quarter of our employees have been with Scripps Health for over 10 years.Scripps is a Great Place to Work Certified company for 2026.Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Coastal Medical Center as a Patient Service Representative in the Call Center department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquiries.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 or more years of experience in customer service or healthcare/medical office environment preferred.
• Previous experience with EPIC.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.