Patient Access Specialist: Check-In/Check-Out (Full-Time)

Scripps Health; Solana Beach (CA); On-site; USD 36,000 - 45,000; Full time

Job summary

Scripps Health is seeking a Patient Service Representative at Scripps Coastal Medical Center in Solana Beach. The role involves front-line patient interactions, registration accuracy, and payment collection in a Monday–Friday 8AM–5PM schedule.

Responsibilities include handling patient data, scheduling, referrals, and ensuring a smooth check-in/check-out process while delivering high-quality customer service. Prior healthcare office experience is preferred.

Qualifications

• Must demonstrate proficiency with computer applications.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; able to identify and solve problems.

Responsibilities

• Greet and register patients; gather information for accurate registration and process check-in/check-out.
• Handle billing inquiries and payments; assist with end-of-day reporting and payment reconciliation.
• Schedule and confirm appointments; enter insurance information and referrals/authorizations.
• Verify demographics and insurance information; ensure forms are completed and witnessed.
• Provide proactive customer service by listening, resolving concerns, and involving leadership when needed.

Skills

Computer skills

Mathematical skills

Communication

Customer service

Organizational skills

Analytical thinking

Job description

Scripps Health is seeking a Patient Service Representative at Scripps Coastal Medical Center in Solana Beach. The role involves front-line patient interactions, registration accuracy, and payment collection in a Monday–Friday 8AM–5PM schedule.

Responsibilities include handling patient data, scheduling, referrals, and ensuring a smooth check-in/check-out process while delivering high-quality customer service. Prior healthcare office experience is preferred.