Patient Service Specialist - Admitting/Access - La Jolla

Scripps Health; San Diego (CA); In loco; USD 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Scripps Health is seeking a Patient Service Specialist for the Patient Financial Services/Access & Admitting team at Scripps Memorial Hospital La Jolla. You’ll be on the front line delivering a positive patient experience by handling registration, payments, and communications with patients, payers, and providers.

The role emphasizes accuracy, patient-centered service, and collaboration with clinical staff, with a day shift that includes some weekends and holidays.

Competenze

• Interacting with patients, payers, and providers for accurate registration and related tasks.
• Managing patient check-in/check-out processes with accuracy.
• Verifying demographics and insurance information, ensuring proper forms and approvals.
• Discussing payment arrangements and providing price estimates.
• Demonstrating proactive customer service and teamwork with clinical staff.

Mansioni

• Interact with patients, payers, and providers to gather information for registration and referrals.
• Handle messages and respond to billing and payment inquiries.
• Oversee the check-in/check-out process including documentation and eligibility verification.
• Assist with HPE eligibility and discuss payment options and financial assistance.
• Support the care team and escalate issues when needed.

Conoscenze

Customer service

Communication

Medical registrations

Attention to detail

Descrizione del lavoro

This is a Full-Time position (80 hours per pay period) with a varied day shift schedule (includes some weekends and holidays) located at our Scripps Memorial Hospital La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Memorial Hospital La Jolla as a Patient Service Specialist in the Patient Financial Services/Access & Admitting department. You’ll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.