Patient Service Representative - OB/GYN - Oceanside

Scripps Health; Oceanside (CA); Hybrid; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health & wellness benefits

Career development programs

Retirement options

Zusammenfassung

Scripps Health seeks a Patient Service Representative at the Scripps Coastal Medical Center Oceanside OB/GYN department. This full-time role runs Monday–Friday, 8 AM–5 PM, processing registrations, scheduling, and payments to support a seamless patient experience.

You will verify demographics, billing, and insurance information, assist with referrals, and coordinate with providers. Comprehensive benefits are offered.

Qualifikationen

• Experience in healthcare registration is preferred.
• Strong communication and interpersonal skills required.
• Ability to verify patient demographics and insurance information.

Aufgaben

• Gather information for accurate patient registration and assign Medical Record Number; schedule appointments; manage point-of-service payments.
• Respond to patient billing and payment inquiries in a timely manner.
• Oversee check-in/check-out process, verify ID, and complete end-of-day reporting and reconciliation.
• Enter insurance details and referrals; schedule and confirm patient appointments.
• Proactively address patient concerns and involve leadership when needed.

Kenntnisse

Customer service

Registration

Scheduling

Billing inquiries

Communication

Ausbildung

High school diploma or equivalent

Tools

EMR software

Jobbeschreibung

This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM - 5PM, schedule located at our Scripps Coastal Medical Center in Oceanside. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Coast Medical Center Oceanside as a Patient Service Representative in the OB/GYN department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.