Patient Service Specialist - ED - La Jolla

Scripps Health; Northern (KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Scripps Health in La Jolla is seeking a Patient Service Specialist - ED to support the Access Services/ED team with registration, scheduling, and payment processing. You will greet patients, verify information, coordinate registration and insurance data, and collaborate with care teams to deliver a positive patient experience.

This role includes front-desk duties, patient communication, and coordination of services in a fast-paced ED setting. Weekend and holiday shifts are included.

Responsibilities

• Interacting with patients, payers, and providers to gather information for accurate registration, including assigning MRN, referrals/authorizations, point of service payment collection, document collection and arrival/check-in.
• Receiving and routing messages and handling customer billing and payment inquiries as needed.
• Managing patient check-in and check-out from start to finish, including identity verification, updating demographics and insurance information, ensuring forms are provided, signed, and witnessed, and verifying coverage and patient responsibility; preparing end-of-day reports as needed.
• Assisting patients with HPE eligibility, discussing payment arrangements including financial assistance information, and providing price estimates.
• Scheduling and re-scheduling patient appointments with proper documentation, authorizations, referrals, and routing of messages.
• Coordinating scheduling, meetings, travel planning needs, and department communication; assisting in gathering reports or statistics as needed.
• Maintaining a proactive customer-service approach by listening to patients, owning solutions, and involving leadership to resolve concerns.
• Acting as part of the patient-care team to support clinical staff in patient care.

Job description

This is a Full-Time position (72 hours per pay period) with a Varied Shift schedule (includes some weekends and holidays), located at our Scripps Memorial Hospital La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Memorial Hospital La Jolla as a Patient Service Specialist - ED in the Access Services/ED department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Accurately scheduling and re-scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation, and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
• Coordinating scheduling, meeting and travel planning needs, department communication as needed. May assist in gathering necessary reports, statistics, outcomes for the department as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.