Patient Service Specialist - Admitting/Access - Encinitas

Scripps Health; Encinitas (CA); On-site; USD 36,000 - 47,000; Part time

Job summary

Scripps Health is seeking a Patient Service Specialist in the Patient Financial Services/Access & Admitting department at Scripps Memorial Hospital Encinitas. The role focuses on front-line patient interactions, accurate registration, and payment collection in a per diem environment.

Responsibilities include verifying insurance, collecting patient responsibility, and ensuring proper documentation and end-of-day reporting.

Qualifications

• Must be able to demonstrate proficiency with computer applications and basic math, and handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; able to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.

Responsibilities

• Interact with patients, payers, and providers to collect information for accurate registration, assign Medical Record Number, referrals/authorizations, and handle payments.
• Receive and route messages within the department and address billing inquiries as needed.
• Supervise the patient check-in/check-out process, verify identity and demographics, obtain signatures, and confirm coverage and benefits.
• Explain HPE eligibility, discuss payment arrangements and provide price estimates to patients.
• Display proactive customer service, take ownership of solutions, and involve leadership when needed.
• Support clinical staff as part of the patient care team during visits.

Skills

Computer skills

Mathematical skills

Money handling

Communication skills

Organizational skills

Analytical skills

Adaptability

Job description

Description

This is a Casual position (per diem, non-benefitted) with a varied day shift schedule located at our Scripps Memorial Hospital Encinitas. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Memorial Hospital Encinitas as a Patient Service Specialist in the Patient Financial Services/Access & Admitting department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.

Qualifications

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.

Preferred Qualifications:

• 2 years of experience in customer service or healthcare/medical office environment.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes.

Job

Business Office

Primary Location

Northern San Diego County-ENCINITAS-SCRIPPS MEMORIAL HOSPITAL ENCINITAS

Work Locations

SCRIPPS MEMORIAL HOSPITAL ENCINITAS

354 SANTA FE DRIVE

ENCINITAS

92024

Organization

Scripps Encinitas Hospital

Job Posting

Oct 2, 2026, 7:52:27 PM

Benefit Status

CA - CASUAL

Minimum Rate (USD)

Minimum Rate (USD): 26.45 - Maximum Rate (USD): 34.33

Pay Transparency & Equal Pay Statement

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.