Patient Service Representative

Virginia Oral & Facial Surgery; Midlothian (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

Life Insurance

Flex-spending Accounts

Dependent Care Accounts

Paid Time Off

Paid Holidays

Training Programs

401K Retirement

Job summary

Virginia Oral & Facial Surgery is seeking a Patient Service Representative to join our team in Midlothian, VA. The role emphasizes delivering exceptional patient service, accurate data entry, and efficient front-office support in a fast-paced oral surgery environment.

Responsibilities include handling check-in/check-out, verifying demographics, coordinating appointments, and processing insurance pre-authorizations.

Qualifications

• Two (2) years of customer service experience required.
• Experience in a medical or dental practice required.
• Knowledge of insurance processes and verifications.
• Ability to multitask.
• Excellent verbal and written communication skills.

Responsibilities

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Maintain accurate and organized medical records.
• Support front-office operations and assist with other duties as assigned.

Skills

Customer service

Medical office experience

Insurance knowledge

Multitasking

Communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

VOFS Brandermill Admin Full Time Clerical Midlothian, VA, US

2 days ago Requisition ID: 2678

Salary Range: $18.00 To $23.00 Hourly

Step into a role that puts patients first.

Virginia Oral & Facial Surgery is looking for a motivated Patient Service Representative to join our team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. This role is responsible for creating a positive patient experience and building a positive work environment.

What You’ll Do:

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting necessary information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Maintain accurate and organized medical records.
• Support overall front-office operations and assist with other duties as assigned.

What You’ll Need:

• Two (2) years of customer service experience, required.
• Experience in a medical or dental practice, required.
• Knowledge of insurance processes and verifications.
• Ability to multitask.
• Excellent verbal and written communication skills.

What It Takes:

• Ability to lift 25 pounds.
• Prolonged periods of sitting.

How We'll Take Care of You:

• Medical, dental, vision with employer contribution
• Life Insurance
• Flex-spending Accounts
• Dependent Care Accounts
• Paid Time Off
• Paid Holidays
• Training Programs
• 401K Retirement, with employer contribution