Patient Service Representative

Carolinas Center For Oral & Facial Surgery; Chester (VA); Sur place; USD 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

Life Insurance

Flexible Spending Accounts

Dependent Care Accounts

Paid Time Off

Paid Holidays

Training Programs

401K Retirement

Résumé du poste

Virginia Oral & Facial Surgery in Chester, VA seeks a motivated Patient Service Representative to join our fast-paced oral surgery environment. Responsibilities include check-in/out, updating patient records, and coordinating appointments to ensure a positive patient experience.

The role requires 2+ years in customer service and experience in medical/dental practices, along with knowledge of insurance processes. We offer a comprehensive benefits package and opportunities for training.

Qualifications

• Two years of customer service experience.
• Experience in a medical or dental practice.
• Knowledge of insurance processes and verifications.
• Ability to multitask.
• Excellent verbal and written communication skills.

Responsabilités

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting necessary information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Maintain accurate and organized medical records.
• Support overall front-office operations and assist with other duties as assigned.

Connaissances

Customer service experience

Multitasking

Verbal communication

Written communication

Medical/dental practice experience

Description du poste

Full Time Clerical Chester, VA, US

Salary Range: $18.00 To $23.00 Hourly

Step into a role that puts patients first.

Virginia Oral & Facial Surgery is looking for a motivated Patient Service Representativeto join our team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. This role is responsible for creating a positive patient experience and building a positive work environment.

What You’ll Do:

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting necessary information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Maintain accurate and organized medical records.
• Support overall front-office operations and assist with other duties as assigned.

What You’ll Need:

• Two (2) years of customer service experience, required.
• Experience in a medical or dental practice, required.
• Knowledge of insurance processes and verifications.
• Ability to multitask.
• Excellent verbal and written communication skills.

What It Takes:

• Ability to lift 25 pounds.
• Prolonged periods of sitting.

How We'll Take Care of You:

• Medical, dental, vision with employer contribution
• Life Insurance
• Flex-spending Accounts
• Dependent Care Accounts
• Paid Time Off
• Paid Holidays
• Training Programs
• 401K Retirement, with employer contribution