Patient Service Representative

Carolinas Center For Oral & Facial Surgery; Richmond (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision with employer/

Life Insurance

Flex-spending Accounts

Dependent Care Accounts

Paid Time Off

Paid Holidays

Training Programs

401K Retirement, with employer contrib

Employee Discounts

Job summary

Virginia Oral & Facial Surgery in Richmond, VA is seeking a Patient Service Representative to enhance patient experience and front-office operations in a fast-paced oral surgery environment.

The role requires 2+ years of customer service, experience in medical or dental settings, knowledge of insurance processes, and strong multitasking and communication skills. This full-time on-site position offers comprehensive benefits.

Qualifications

• Two years of customer service experience.
• Experience in a medical or dental practice.
• Knowledge of insurance processes and verifications.
• Ability to multitask.
• Excellent verbal and written communication skills.

Responsibilities

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting necessary information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Maintain accurate and organized medical records.
• Support overall front-office operations and assist with other duties as assigned.

Skills

Customer service

Medical/dental experience

Insurance knowledge

multitasking

Communication skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Richmond, VA, US

5 days ago Requisition ID: 2639

Salary Range: $18.00 To $23.00 Hourly

Step into a role that puts patients first.

Virginia Oral & Facial Surgery is looking for a motivated Patient Service Representativeto join our team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. This role is responsible for creating a positive patient experience and building a positive work environment.

What You’ll Do:

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting necessary information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Maintain accurate and organized medical records.
• Support overall front-office operations and assist with other duties as assigned.

What You’ll Need:

• Two (2) years of customer service experience, required.
• Experience in a medical or dental practice, required.
• Knowledge of insurance processes and verifications.
• Ability to multitask.
• Excellent verbal and written communication skills.

What It Takes:

• Ability to lift 25 pounds.
• Prolonged periods of sitting.

How We'll Take Care of You:

• Medical, dental, vision with employer contribution
• Life Insurance
• Flex-spending Accounts
• Dependent Care Accounts
• Paid Time Off
• Paid Holidays
• Training Programs
• 401K Retirement, with employer contribution
• Employee Discounts