Patient Service Representative

Carolinas Center For Oral & Facial Surgery; Midlothian (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision with employer

Life Insurance

Flexible Spending Accounts

Dependent Care Accounts

Paid Time Off

Paid Holidays

Training Programs

401K Retirement with employer contrib.

Job summary

Virginia Oral & Facial Surgery in Midlothian, VA is seeking a Patient Service Representative to join our front office team. This role focuses on creating a positive patient experience, managing check-in/out, confirming insurance, scheduling, and maintaining accurate records.

Two years of customer service and experience in a medical/dental practice are required. Excellent communication skills and the ability to multitask are essential in a fast-paced environment.

Qualifications

• Two years of customer service experience required.
• Experience in a medical or dental practice required.
• Knowledge of insurance processes and verifications.
• Ability to multitask.
• Excellent verbal and written communication skills.

Responsibilities

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting necessary information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Maintain accurate and organized medical records.
• Support overall front-office operations and assist with other duties as assigned.

Skills

Customer service

Medical front desk

Multitasking

Communication skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

VOFS Brandermill Admin Full Time Clerical Midlothian, VA, US

Salary Range: $18.00 To $23.00 Hourly

Step into a role that puts patients first.

Virginia Oral & Facial Surgery is looking for a motivated Patient Service Representative to join our team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. This role is responsible for creating a positive patient experience and building a positive work environment.

What You’ll Do:

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting necessary information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Maintain accurate and organized medical records.
• Support overall front-office operations and assist with other duties as assigned.

What You’ll Need:

• Two (2) years of customer service experience, required.
• Experience in a medical or dental practice, required.
• Knowledge of insurance processes and verifications.
• Ability to multitask.
• Excellent verbal and written communication skills.

What It Takes:

• Ability to lift 25 pounds.
• Prolonged periods of sitting.

How We’ll Take Care of You:

• Medical, dental, vision with employer contribution
• Life Insurance
• Flex-spending Accounts
• Dependent Care Accounts
• Paid Time Off
• Paid Holidays
• Training Programs
• 401K Retirement, with employer contribution