Patient Service Rep - University Palliative Care

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Disability insurance

Life insurance

Flexible Spending Accounts

Health Savings Account with Employer H

PTO, Sick leave, Bereavement leave

Employee Assistance Program

Fitness Center

Job summary

University Physicians Association is seeking a qualified candidate for a full-time Patient Service Rep position located at University Palliative Care inside the UT Medical Center - Cancer Institute. The role involves coordinating patient flow, serving as the main point of contact, and supporting both patient care and administrative functions.

Ideal candidates will have at least 6 months of medical office experience, strong organizational skills, and the ability to manage multiple priorities in a

Qualifications

• Experience in a fast-paced medical office environment.
• Excellent multitasking and communication abilities.
• Strong attention to detail and organizational skills.

Responsibilities

• Coordinate patient flow to ensure efficient clinic operations.
• Serve as the primary point of contact between patients and providers, documenting patient communications in the electronic medical record (Cerner)
• Respond to patient inquiries and schedule appointments, referrals, and follow-up visits.
• Monitor test results, process medication prior authorizations, and coordinate follow-up care as needed.
• Track and report clinical and operational metrics, including patient volumes, appointment no-shows, and documentation turnaround times.
• Maintain accurate documentation, manage office supplies, and support daily administrative operations.
• Collaborate with clinical and administrative teams to optimize workflows and enhance the patient experience.
• Participate in team meetings, ongoing training, and other duties as assigned by the Office Supervisor

Skills

Multitasking

Time management

Communication

Attention to detail

Job description

Description

University Physicians Association is seeking qualified applicants for a full-time Patient Service Rep position at University Palliative Care (Located within the UT Medical Center - Cancer Institute). Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. This position will work closely with physicians to provide a seamless patient experience. If You Are Looking For a Career That Offers a Great Culture To Grow And Learn While Using Your Passion For Patient Care, We Want You On Our Team! In Addition To Working For a Company That Is Committed To Being a Great Place To Work For All Team Members, We Also Offer a Great Comprehensive Benefit Package That Includes

• Medical, Dental, and Vision Insurance
• 401(k) with company match and immediate vesting
• Short-term and Long-term disability
• Life insurance
• Critical Illness
• Flexible Spending Accounts
• Health Savings Account with Employer contribution
• PTO, Sick leave, Bereavement leave
• Employee Assistance Program
• Fitness Center

Job Responsibilities

• Coordinate patient flow to ensure efficient clinic operations
• Serve as the primary point of contact between patients and providers, documenting patient communications in the electronic medical record (Cerner)
• Respond to patient inquiries and schedule appointments, referrals, and follow-up visits
• Monitor test results, process medication prior authorizations, and coordinate follow-up care as needed
• Track and report clinical and operational metrics, including patient volumes, appointment no-shows, and documentation turnaround times
• Maintain accurate documentation, manage office supplies, and support daily administrative operations
• Collaborate with clinical and administrative teams to optimize workflows and enhance the patient experience
• Participate in team meetings, ongoing training, and other duties as assigned by the Office Supervisor

Requirements

What We’re Looking For

• Excellent multitasking, time management, and communication skills
• Strong attention to detail and organizational ability
• At least 6 months of experience in a medical office setting
• In addition to traditional clinical responsibilities, this role also includes a significant amount of office-based work. The ideal candidate will be comfortable supporting both patient care and administrative functions such as tracking metrics, managing documentation, and assisting with workflow coordination.