Patient Service Rep - University Palliative Care

University Physicians' Association; Knoxville (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Disability insurance (short/long-term)

Life insurance

Critical Illness coverage

Flexible Spending Accounts

Health Savings Account with Employer +

PTO, Sick leave, Bereavement leave

Employee Assistance Program

Fitness Center

Job summary

University Physicians' Association is seeking a Patient Service Rep for University Palliative Care in Knoxville. The role entails coordinating patient flow, acting as the main liaison between patients and providers, and documenting communications in the EMR.

Join a fast-paced clinic environment focused on exceptional patient experience. The ideal candidate has at least 6 months in a medical office, strong organizational and multitasking abilities, and can handle scheduling, inquiries, and

Qualifications

• Experience in a medical office setting (6+ months).
• Detail-oriented with strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Experience documenting patient communications in an EMR.

Responsibilities

• Coordinate patient flow to support clinic operations.
• Serve as primary contact between patients and providers; document in EMR.
• Respond to patient inquiries and schedule appointments.
• Process referrals and follow-up visits.
• Monitor test results and coordinate follow-up care.
• Track and report clinical and operational metrics.
• Maintain documentation and manage office supplies.
• Collaborate with teams to optimize workflows and patient experience.
• Participate in meetings, training, and other duties as assigned.

Skills

Multitasking

Time management

Communication skills

Attention to detail

Medical office experience

Tools

Cerner EMR

Job description

Patient Service Rep - University Palliative Care

University Physicians' Association Knoxville, Tennessee, United States

About this position

University Physicians Association is seeking qualified applicants for a full‑time Patient Service Rep position at University Palliative Care (Located within the UT Medical Center - Cancer Institute). Candidates must be detail‑oriented and able to work under deadlines in a very fast‑paced office. This position will work closely with physicians to provide a seamless patient experience.

If you are looking for a career that offers a great culture to grow and learn while using your passion for patient care, we want you on our team! In addition to working for a company that is committed to being a great place to work for all team members, we also offer a great comprehensive benefit package that includes:

• Medical, Dental, and Vision Insurance
• 401(k) with company match and immediate vesting
• Short‑term and Long‑term disability
• Life insurance
• Critical Illness
• Flexible Spending Accounts
• Health Savings Account with Employer contribution
• PTO, Sick leave, Bereavement leave
• Employee Assistance Program
• Fitness Center

Job Responsibilities

• Coordinate patient flow to ensure efficient clinic operations
• Serve as the primary point of contact between patients and providers, documenting patient communications in the electronic medical record (Cerner)
• Respond to patient inquiries and schedule appointments, referrals, and follow‑up visits
• Monitor test results, process medication prior authorizations, and coordinate follow‑up care as needed
• Track and report clinical and operational metrics, including patient volumes, appointment no‑shows, and documentation turnaround times
• Maintain accurate documentation, manage office supplies, and support daily administrative operations
• Collaborate with clinical and administrative teams to optimize workflows and enhance the patient experience
• Participate in team meetings, ongoing training, and other duties as assigned by the Office Supervisor

What We’re Looking For

• Excellent multitasking, time management, and communication skills
• Strong attention to detail and organizational ability
• At least 6 months of experience in a medical office setting
• In addition to traditional clinical responsibilities, this role also includes a significant amount of office‑based work. The ideal candidate will be comfortable supporting both patient care and administrative functions such as tracking metrics, managing documentation, and assisting with workflow coordination.