Patient Experience Specialist, Fast-Paced Medical Office

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Disability insurance

Life insurance

Flexible Spending Accounts

Health Savings Account with Employer H

PTO, Sick leave, Bereavement leave

Employee Assistance Program

Fitness Center

Job summary

University Physicians Association is seeking a qualified candidate for a full-time Patient Service Rep position located at University Palliative Care inside the UT Medical Center - Cancer Institute. The role involves coordinating patient flow, serving as the main point of contact, and supporting both patient care and administrative functions.

Ideal candidates will have at least 6 months of medical office experience, strong organizational skills, and the ability to manage multiple priorities in a

Qualifications

• Experience in a fast-paced medical office environment.
• Excellent multitasking and communication abilities.
• Strong attention to detail and organizational skills.

Responsibilities

• Coordinate patient flow to ensure efficient clinic operations.
• Serve as the primary point of contact between patients and providers, documenting patient communications in the electronic medical record (Cerner)
• Respond to patient inquiries and schedule appointments, referrals, and follow-up visits.
• Monitor test results, process medication prior authorizations, and coordinate follow-up care as needed.
• Track and report clinical and operational metrics, including patient volumes, appointment no-shows, and documentation turnaround times.
• Maintain accurate documentation, manage office supplies, and support daily administrative operations.
• Collaborate with clinical and administrative teams to optimize workflows and enhance the patient experience.
• Participate in team meetings, ongoing training, and other duties as assigned by the Office Supervisor

Skills

Multitasking

Time management

Communication

Attention to detail

Job description

University Physicians Association is seeking a qualified candidate for a full-time Patient Service Rep position located at University Palliative Care inside the UT Medical Center - Cancer Institute. The role involves coordinating patient flow, serving as the main point of contact, and supporting both patient care and administrative functions.

Ideal candidates will have at least 6 months of medical office experience, strong organizational skills, and the ability to manage multiple priorities in a