Patient Service Rep - University Surgeons Associates

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Medical

Dental

Vision

STD

LTD

Life Insurance

401k

Job summary

University Physicians' Association, Inc. (UPA) is hiring a full-time Patient Service Representative for University Surgeons Associates in Knoxville, TN. You will handle check-in/check-out, manage medical records, and support front-office tasks with HIPAA compliance.

The role requires at least 1 year in a medical front office setting, strong communication, and accurate scheduling. A comprehensive benefits package is offered including PTO and health plans.

Qualifications

• 1 year of experience in a medical front office role.
• Familiarity with HIPAA forms and patient demographics.
• Ability to handle payments and balance cash at day end.

Responsibilities

• Check-in/out patients and collect co-pays and balances.
• Schedule appointments and manage encounter forms.
• Process medical records requests and inbound referrals.
• Coordinate with providers using Intergy/EHR.

Skills

Communication skills

Attention to detail

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Intergy

EHR system

Job description

University Physicians' Association is seeking qualified applicants for a full-time Patient Service Representative (PSR) for University Surgeons Associates located in Knoxville, TN.

General Summary: Check-In, Check-out and Medical Records Responsibilities. These duties are shared by the Front Office Staff, where each employee is assigned to a specific role each day. Prefer at least 1 year experience in a medical front office role.

CHECK-IN

• Check-in new and return patients, obtaining new patient paperwork on new patients and updating any demographic or insurance information on return patients. Make sure HIPAA forms are up-to-date, as well as consents and Welcome forms.
• Collect and post any co-pays, balances and bad debts that are required at time of service.
• Call no-show and cancellation patients to reschedule.
• Balance cash drawer and front office journal at the end of the day and lock money in safe.

CHECK-OUT

• Check-out patients and schedule follow-up appointments and classes according to encounter form from provider.
• Maintain bariatric product supply room. Sell and bag products for the patients.
• Prepare encounter forms for next day’s patients.
• Maintain cash drawer and balance at the end of the day. Lock money in the safe.

MEDICAL RECORDS

• Maintain faxes throughout the day. Call patients that have re-scheduled through confirmation calls.
• Process medical reports and schedule patients as needed.
• Process medical records requests. Send out no-show and cancellation letters.

MISCELLANEOUS

• Answer phone and route calls appropriate, mainly through tasking in Intergy.
• Scan any necessary paperwork and records into EHR.
• Schedule patients from phone calls and faxed requests.
• Process incoming referrals, gather medical records for provider approval and call patients to schedule appts.

Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.

Full benefit package available, including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401k, and more!

Requirements

• Equipment Operator: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
• Education: High School or GED.