Patient Service Representative (Medical Receptionist)

University Hospitals Urgent Care; Willoughby (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Paid time off & Holidays

Pet insurance

Wellness programs

Professional development

Job summary

University Hospitals Urgent Care in Willoughby, OH is seeking a Patient Service Representative (Medical Receptionist) to be the friendly first point of contact and keep front-desk operations running smoothly. You will verify insurance, collect payments, document patient information, support clinic workflow, and ensure HIPAA compliance while delivering a welcoming, team-oriented experience.

This full-time role offers three 12-hour day shifts, including some weekends, with benefits such as

Qualifications

• High school diploma or equivalent required.
• Experience with EMR/Epic preferred.
• Strong communication and patient-service skills.
• Flexibility to work 12-hour shifts including some weekends and holidays.

Responsibilities

• Warm Welcome: greet patients and visitors with a positive attitude.
• Patient and Business Documentation: maintain confidentiality and organize documents.
• Insurance Verification: verify benefits and explain policies to patients.
• Financial Responsibility: collect payments and explain costs to patients.
• Collaborative Support: assist clinic staff to ensure smooth operations.
• Compliance: adhere to HIPAA and OSHA requirements in all processes.
• Administrative Duties: perform routine front-desk tasks and operate office equipment.
• Quality Assurance: support QA programs and track patient results.
• Travel Requirement: may travel to other UH Urgent Care locations as needed.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Medical Administrative Assistant certificate

Tools

EPIC

EMR

Job description

Patient Service Representative (Medical Receptionist)

University Hospitals Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth: Leadership opportunities & professional development

Key Responsibilities:

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
• Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.

Required Qualifications:

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• Experience: 1+ year of experience in a medical office or healthcare setting preferred
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
• Team Player: A proactive, friendly, and patient-focused approach to service

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.