Patient Service Rep - UT Gastroenterology

University-Physicians; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Short-term disability

Long-term disability

Life insurance

Flexible Spending Accounts

Health Savings Account with Employer

PTO and Sick leave

Employee Assistance Program

Fitness Center

Job summary

University Physicians Association is seeking a dedicated Patient Service Representative to join University Gastroenterology, part of the University of Tennessee Medical Center. The ideal candidate possesses excellent communication skills, multi-tasking ability, computer experience, and scheduling proficiency.

Benefits include medical, dental, vision, 401(k) matching, disability coverage, life insurance, FSA/HSA, PTO and more.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to multi-task in a fast-paced environment.
• Proficiency with computers, office software, and electronic health records.
• Strong phone etiquette and scheduling abilities.
• Demonstrated time management and organizational skills.
• High attention to detail in data entry and documentation.

Responsibilities

• Greet patients in a friendly and timely manner.
• Ensure patients complete required forms for electronic health records and billing.
• Maintain patient demographics and insurance information; verify eligibility and collect co-pays.
• Support smooth patient flow by timely processing of front-desk activities.
• Answer patient questions regarding registration or billing topics.
• Refer medical inquiries to medical assistants or physicians as needed.
• Schedule patients with the appropriate physician, and document scans into the EHR.
• Perform other duties as assigned.

Skills

Communication skills

Multi-tasking

Computer skills

Phone skills

Scheduling

Time management

Organizational skills

Attention to detail

Job description

Description

University Physicians Association is seeking a dedicated Patient Service Representative to join our growing team at University Gastroenterology, part of the University of Tennessee Medical Center. The ideal candidate would possess excellent communication skills, have the ability to multi-task, computer experience, telephone and scheduling skills.

In addition to working for a company that is committed to being a great place to work for all team members, we also offer a great comprehensive benefit package that includes:

• Medical, Dental, and Vision Insurance
• 401(k) with company match and immediate vesting
• Short-term and Long-term disability
• Life insurance
• Critical Illness
• Flexible Spending Accounts
• Health Savings Account with Employer contribution
• PTO, Sick leave, Bereavement leave
• Employee Assistance Program
• Fitness Center, and More!

Job Responsibilities:

• Greet patients in friendly and timely manner
• Ensure that patients complete necessary forms required for the electronic health record and billing office
• Maintain patient demographic and insurance information; verifies insurance eligibility and collects co-pays
• Ensures good patient flow through practice by timely processing of patients as they arrive at front office
• Answer patient inquiries regarding patient registration information or billing questions
• Refers patient inquiries regarding medical care or treatment to medical assistant or physician
• Schedules patients with appropriate physician
• Document scanning into electronic health record
• Other duties as assigned

Requirements

• Ability to multi-task
• Strong communication skills
• Time management and organizational skills
• Attention to detail