Patient Service Specialist

Cleveland Clinic; Avon (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Avon Hospital is seeking a Patient Service Specialist to welcome and check in patients, assist with scheduling and MyChart enrollment, and support the checkout process. You will work with physicians to ensure a smooth patient experience in a Magnet Hospital environment.

The role involves handling registrations, co-pays, and appointments, with weekend/holiday rotations as needed and a focus on high-quality customer service.

Qualifications

• High School Diploma or GED with 2 years in patient registration, appointment scheduling, insurance processing or customer service.
• OR an Associate's Degree with 1 year of experience.
• OR a Bachelor's Degree.
• Working knowledge of PC Windows applications.
• Ability to perform basic math to process insurance co-pays.

Responsibilities

• Register patients, check in, and prepare visits.
• Verify insurance and collect co-pays.
• Assist with MyChart enrollment and scheduling.
• Coordinate with physicians to ensure smooth checkout and patient experience.
• Maintain accurate patient records and assist with interpreter services scheduling.

Skills

Customer service

Scheduling

Insurance processing

Phone triage

Data entry

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

Epic

MyChart

Job description

Join Cleveland Clinic Avon Hospital and experience world-class healthcare at its best. Avon Hospital provides state-of-the-art healthcare to all its patients and is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice.
As a Patient Service Specialist, you'll help create an exceptional experience for patients, families and visitors from arrival through checkout. You'll welcome and check in patients, collect co-pays, complete visit preparations, assist with kiosk use, and support patients with scheduling, pre-registration and MyChart enrollment. You'll also partner closely with physicians to ensure a smooth and efficient checkout process. This role offers a great opportunity to build your customer service experience while exploring career growth across Cleveland Clinic.
A caregiver in this position works 8:00am to 4:30pm with weekend and holiday rotations as needed.A caregiver who excels in this role will:

• Provide comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pays collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate's Degree and one year of experience
• OR a Bachelor's Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Type a minimum of 30 words per minute or personal computer keyboard skills
• Epic experience

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).