Patient Service Pro: Front Desk & Care Support

Tenet Healthcare; Surprise (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) match

Paid time off

Career development

Health Savings / Flexible Spending

Employee Assistance

Pet insurance

Job summary

Tenet Physician Resources at Abrazo Arrowhead Cardio in Glendale, AZ, is seeking a non-exempt medical office front desk professional to handle front office processes in a physician practice. You will greet patients, verify demographics, schedule appointments, collect co-pays, and assist with referrals.

This role emphasizes HIPAA compliance, strong customer service, accurate data entry into the electronic system, and teamwork within a collaborative healthcare environment with competitive benefits.

Qualifications

• One year of customer service experience, preferably in a hospital or physician office setting.
• Ability to greet patients and manage front desk workflow, including scheduling and data entry.
• Strong communication and HIPAA compliance awareness.

Responsibilities

• Greets patients entering the practice.
• Manages office communications, including answering phones, scheduling and rescheduling appointments.
• Checks in patients, verifies demographics, and enters data into the electronic system.
• Checks out patients and assists with referral processing and scheduling.
• Collects co-pays and posts charges.
• Processes charge entry and patient balances.
• Distributes information about office policies and practice information.
• Explains the patient portal and assists with enrollment.

Skills

Customer service

Phone etiquette

Data entry

Communication

Education

High school diploma/GED

Tools

EMR system

Job description

Tenet Physician Resources at Abrazo Arrowhead Cardio in Glendale, AZ, is seeking a non-exempt medical office front desk professional to handle front office processes in a physician practice. You will greet patients, verify demographics, schedule appointments, collect co-pays, and assist with referrals.

This role emphasizes HIPAA compliance, strong customer service, accurate data entry into the electronic system, and teamwork within a collaborative healthcare environment with competitive benefits.