Patient Service Representative (PSR)

Tenet Healthcare; Surprise (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) match

Paid time off

Career development

Health Savings / Flexible Spending

Employee Assistance

Pet insurance

Job summary

Tenet Physician Resources at Abrazo Arrowhead Cardio in Glendale, AZ, is seeking a non-exempt medical office front desk professional to handle front office processes in a physician practice. You will greet patients, verify demographics, schedule appointments, collect co-pays, and assist with referrals.

This role emphasizes HIPAA compliance, strong customer service, accurate data entry into the electronic system, and teamwork within a collaborative healthcare environment with competitive benefits.

Qualifications

• One year of customer service experience, preferably in a hospital or physician office setting.
• Ability to greet patients and manage front desk workflow, including scheduling and data entry.
• Strong communication and HIPAA compliance awareness.

Responsibilities

• Greets patients entering the practice.
• Manages office communications, including answering phones, scheduling and rescheduling appointments.
• Checks in patients, verifies demographics, and enters data into the electronic system.
• Checks out patients and assists with referral processing and scheduling.
• Collects co-pays and posts charges.
• Processes charge entry and patient balances.
• Distributes information about office policies and practice information.
• Explains the patient portal and assists with enrollment.

Skills

Customer service

Phone etiquette

Data entry

Communication

Education

High school diploma/GED

Tools

EMR system

Job description

Overview

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well-being of our community.

At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

$500 sign on bonus! Abrazo Arrowhead Cardio, Glendale AZ

A non-exempt medical office position responsible for front office processes in physician practice

Responsibilities

Essential Job Responsibilities

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including the Tenet HIPAA Compliance Plan and the Corporate Compliance Program.
• Greets patients entering the practice.
• Manages office communications, including answering phones, making, confirming, and rescheduling patient appointments.
• Checks in patients, collects accurate patient demographics, verifies insurance, and enters data into the electronic system.
• Checks out patients and assists them with referral processing and scheduling.
• Collects co-pays and posts charges.
• Processes charge entry and patient balances.
• Distributes information to patients regarding office policies, procedures, and practice information.
• Explains the patient portal and assists with patient enrollment.
• Performs additional responsibilities as needed.

Qualifications

Education: High school diploma/GED

Experience: One year customer service experience, preferably in a hospital or physician office setting.

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Organization Description

As one of the valleys top healthcare systems, Abrazo Medical Groups mission is to provide quality, compassionate care in the communities we serve. Abrazo Medical Group, in partnership with Abrazo Health, is a high-quality multispecialty healthcare provider comprised of approximately 20 primary care and specialty outpatient clinic locations, 5 acute care hospitals and 4 neighborhood emergency centers. With over 120 employed physicians and practitioners, our services are close to home or work.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.