Patient Access & Front Office Coordinator

Centerwell; Glendale (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell Senior Primary Care in Glendale, AZ seeks a Front Office Healthcare Support to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. You will verify eligibility, collect co-pays, manage check-in and scheduling, and coordinate with clinical teams to keep wait times low while protecting patient information.

This on-site role emphasizes empathy, accurate data, and teamwork across departments, with a competitive benefits package and opportunities

Qualifications

• Knowledge: Computer literacy
• Knowledge: Patient Eligibility and benefits
• Knowledge: Using scheduling systems to optimize staffing levels
• Skills: Handle patient concerns while maintaining rapport
• Skills: Follow defined workflows consistently
• Skills: Manage patient needs across scheduling and follow-up
• Skills: Manage time and tasks efficiently
• Skills: Handle incoming calls accurately and professionally
• Skills: Maintain accurate and complete records
• Skills: Work effectively across teams
• Abilities: Maintain accuracy and completeness across tasks
• Abilities: Manage multiple tasks simultaneously while maintaining accuracy

Responsibilities

• Pre-Visit Preparation: Review the schedule 24-48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and "Patient-Ready" signals are completed accurately.
• Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff. Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.
• Exit & Outreach: Conducting the "checkout" process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Skills

Handle patient concerns

Follow workflows

Scheduling coordination

Time management

Phone etiquette

Record keeping

Cross-team collaboration

Job description

CenterWell Senior Primary Care in Glendale, AZ seeks a Front Office Healthcare Support to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. You will verify eligibility, collect co-pays, manage check-in and scheduling, and coordinate with clinical teams to keep wait times low while protecting patient information.

This on-site role emphasizes empathy, accurate data, and teamwork across departments, with a competitive benefits package and opportunities