Patient Services Concierge & Front Desk Specialist

Arrowhead Health Centers; Glendale (AZ); On-site; USD 19,000 - 30,000; Full time

Job summary

Arrowhead Health Centers is seeking a Patient Services Specialist to provide exceptional customer service at the front desk and ensure a smooth patient experience in Glendale. You will greet patients, manage appointments, process registrations, and assist with day-to-day administrative tasks.

The role requires strong organizational and communication skills, HIPAA knowledge, and the ability to handle multiple tasks accurately while collaborating with clinic staff. Schedule: M-F 9:45 a.m.

Qualifications

• High school diploma or GED required.
• 1-2 years healthcare/front desk experience preferred.
• Experience with EHR systems, patient registration, and insurance verification preferred.

Responsibilities

• Greet patients and manage the front desk operations with a welcoming, professional demeanor.
• Schedule and coordinate patient appointments to optimize clinic flow.
• Process patient information accurately and securely, including registrations and updates.
• Verify insurance coverage and benefits to support cost transparency for patients.
• Collect payments and process financial transactions in a courteous, compliant manner.
• Assist with day-to-day administrative duties to keep the clinic running smoothly.

Skills

Customer service

Organization

Teamwork

HIPAA knowledge

Education

High school diploma or GED

Job description

Arrowhead Health Centers is seeking a Patient Services Specialist to provide exceptional customer service at the front desk and ensure a smooth patient experience in Glendale. You will greet patients, manage appointments, process registrations, and assist with day-to-day administrative tasks.

The role requires strong organizational and communication skills, HIPAA knowledge, and the ability to handle multiple tasks accurately while collaborating with clinic staff. Schedule: M-F 9:45 a.m.