Patient Services Front Desk Specialist

Adelante Healthcare; Phoenix, Northern (AZ, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Adelante Healthcare West Phoenix seeks a Front Office Assistant to provide direct patient service at our Phoenix, AZ clinic. You will check-in/out patients, verify insurance, handle cashier tasks, schedule appointments, answer calls, and perform clerical duties including scanning medical records.

The role requires strong communication, basic computing skills, and the ability to multi-task in a fast-paced environment while contributing to a patient-centered care model.

Qualifications

• High school diploma or GED from an accredited institution.
• Certification to perform CPR for Health Care Professionals (CPR) and AED per AHA/Red Cross guidelines.
• Valid Level One Fingerprint Clearance Card for behavioral health locations.
• Effective communication in written and spoken forms.
• Proficient math skills for healthcare settings.
• Basic Windows/MS Office/computer use.
• Ability to solve problems independently or with team support.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet patients and assist with questions or direct to the appropriate person.
• Answer phones, identify reasons for calls, resolve issues or refer as needed.
• Maintain and distribute patient documentation.
• Enter patient demographics and information into the PM system.
• Obtain and enter registration information into the computer.
• Identify financial status (sliding scale/insurance) and refer to eligibility.
• Verify third-party payer coverage and billing information.
• Prepare and balance daily financial batch for processing.
• Handle cash drawer and daily receipts accurately.
• Schedule appointments for providers via the PM system.
• Scan documents into the EHR.
• Support quality initiatives and audits; educate patients about services.

Skills

Excellent communication

Customer service

Cash handling

Data entry

Multi-tasking

Basic computer skills

EHR experience

Bilingual

Education

High school diploma or GED

Job description

Adelante Healthcare West Phoenix seeks a Front Office Assistant to provide direct patient service at our Phoenix, AZ clinic. You will check-in/out patients, verify insurance, handle cashier tasks, schedule appointments, answer calls, and perform clerical duties including scanning medical records.

The role requires strong communication, basic computing skills, and the ability to multi-task in a fast-paced environment while contributing to a patient-centered care model.