Patient Services Pro | Medical Receptionist (Healthcare)

OrthoArizona; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Pet insurance

Paid time off

Holidays

401k

Wellness reimbursements

Profit-sharing bonus

Job summary

OrthoArizona is seeking a Medical Receptionist to join our team in Phoenix, AZ. You will handle phone calls, manage patient records, and assist with front-desk duties to ensure smooth patient flow and a positive experience.

The role emphasizes customer service, medical terminology, and proficiency with practice management software, while supporting physicians and staff in a collaborative environment. Experience in medical offices is preferred.

Qualifications

• Strong customer/patient service orientation.
• Knowledge of medical terminology and common procedures.
• Working familiarity with computer programs and EMR systems.
• Excellent written and verbal communication skills.
• Ability to train on practice management software and keep up with updates.
• Follow all Standard Operating Procedures (SOPs).

Responsibilities

• Answer phones promptly, courteously, and helpfully; screen and route calls; document notes in EMR.
• Index patient documents to correct charts.
• Route electronic faxes and upload to patient charts.
• Assist with other duties as needed during down time.
• Maintain quality patient interactions and support team workflows.

Skills

Customer service

Medical terminology

Computer skills

Communication skills

Practice management software

SOPs

Time management

Multitasking

Education

High school diploma or GED

Tools

ModMed EMR

Job description

OrthoArizona is seeking a Medical Receptionist to join our team in Phoenix, AZ. You will handle phone calls, manage patient records, and assist with front-desk duties to ensure smooth patient flow and a positive experience.

The role emphasizes customer service, medical terminology, and proficiency with practice management software, while supporting physicians and staff in a collaborative environment. Experience in medical offices is preferred.