Patient Service Pro — Front Desk & Care (Orthodontics)

Orthodontic Experts Ltd; Arlington Heights (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Insurance

401(k) and matching

Travel Pay

Job summary

Orthodontic Experts Ltd is seeking a Patient Service Representative to warmly greet visitors, answer calls, and manage front desk duties across multiple clinic locations. You will collect patient information, coordinate appointments, handle payments, and support clinical staff with administrative tasks.

Travel to sister clinics is required for coverage. The role requires a high school degree, several years of customer service, and strong communication skills; bilingual Spanish is preferred.

Qualifications

• High school degree or GED required.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Excellent written and verbal communication skills.
• Bilingual - Spanish preferred.

Responsibilities

• Welcome visitors and provide information and assistance at the front desk.
• Answer incoming calls and manage front desk operations.
• Check-in/check-out patients and collect necessary information.
• Maintain and update patient communications and schedules.
• Handle payments and verify daily financial reports.

Skills

Customer service

Communication

Problem solving

De-escalation

Bilingual (Spanish)

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Orthodontic Experts Ltd is seeking a Patient Service Representative to warmly greet visitors, answer calls, and manage front desk duties across multiple clinic locations. You will collect patient information, coordinate appointments, handle payments, and support clinical staff with administrative tasks.

Travel to sister clinics is required for coverage. The role requires a high school degree, several years of customer service, and strong communication skills; bilingual Spanish is preferred.