Bilingual Front Desk • Patient Services Rep (Travel)

Orthodontic Experts Management LLC; Joliet (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid Patient Service Rep Training

Travel Pay to sister clinics

Medical, Dental, Vision, Life

Short-Term Disability

401(k) and matching

Paid Time Off

Identity Theft Protection - LifeLock

MetLaw

Pet Insurance

Free/discounted Orthodontic Treatment

Monthly Bonuses

Job summary

Orthodontic Experts is seeking a Patient Service Representative to warmly welcome visitors, answer calls, manage the front desk, and provide general administrative support. The role requires handling patient information, scheduling, billing, and coordinating with clinical staff to ensure smooth daily operations.

The ideal candidate has 3+ years in customer service and 2+ years in patient services, is fluent in Spanish, and can travel to Aurora and Hillside as needed.

Qualifications

• High school diploma or GED equivalent.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual Spanish.
• Travel required to Aurora and Hillside.

Responsibilities

• Greet visitors and provide information at the front desk.
• Answer all phone calls and check voicemails.
• Check-in patients and notify clinical staff of arrivals.
• Collect patient information (registration form, medical history, HIPAA notice).
• Process payments and schedule next appointments at checkout.
• Answer questions from walk-in patients and provide information.
• Maintain up-to-date comm-log with patient/parent communications.

Skills

Customer service

De-escalation

Communication

Bilingual - Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Orthodontic Experts is seeking a Patient Service Representative to warmly welcome visitors, answer calls, manage the front desk, and provide general administrative support. The role requires handling patient information, scheduling, billing, and coordinating with clinical staff to ensure smooth daily operations.

The ideal candidate has 3+ years in customer service and 2+ years in patient services, is fluent in Spanish, and can travel to Aurora and Hillside as needed.