Patient Experience Coordinator

Orthodontic Experts Management LLC; Arlington Heights (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) and matching

Paid Time Off

Job summary

Orthodontic Experts is seeking a Patient Service Representative to warmly welcome visitors, answer calls, manage front desk tasks, and provide general administrative support across multiple Chicagoland locations.

Responsibilities include patient check-in, collecting information, payments, scheduling, and maintaining communications. Strong MS Office skills, problem solving, and bilingual Spanish are preferred; high school diploma required.

Qualifications

• High school diploma or GED.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual - Spanish preferred.

Responsibilities

• Answer all phone calls.
• Listen and return all voicemails left in front of office phones.
• Check-in new and existing patients and notify clinical staff of arrival.
• Collect all necessary patient information for new patients (Registration forms, Medical History, HIPAA notice).
• Check out patients (collect payments, schedule next appointment).
• Handle questions and provide information to walk-in patients.
• Maintain comm-log up to date with patient/parent communications.
• Review daily clinic schedule and adjust as needed.

Skills

Customer service

De-escalation

Microsoft Office

Bilingual - Spanish

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Orthodontic Experts is seeking a Patient Service Representative to warmly welcome visitors, answer calls, manage front desk tasks, and provide general administrative support across multiple Chicagoland locations.

Responsibilities include patient check-in, collecting information, payments, scheduling, and maintaining communications. Strong MS Office skills, problem solving, and bilingual Spanish are preferred; high school diploma required.