Patient Service Specialist — Orthodontic Front Desk

Orthodontic Experts Ltd; Merrillville (IN); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid Patient Service Representative 培训

Travel Pay to sister clinics

Medical, Dental, Vision, and Life

Short-Term Disability

Employee Assistance Program

Health Savings Account

401(k) and matching

Paid Time Off

Identity Theft Protection - LifeLock

MetLaw

Pet Insurance

Free and discounted Orthodontic Treat

Monthly Bonuses

Job summary

Orthodontic Experts Ltd in Merrillville, IN is seeking a Patient Service Representative to warmly welcome visitors, answer calls, manage the front desk, and provide general administrative support.

You will check-in/out patients, collect information, review daily schedules, and maintain patient communications. This role includes clinic travel, marketing event support, and a competitive hourly pay.

Qualifications

• High school degree or GED equivalent.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide a warm welcome to all visitors and assist with information needs.
• Answer incoming calls and manage front desk operations.
• Handle check-ins/check-outs and collect patient information.
• Maintain comm-log and update patient/parent communications.
• Review daily clinic schedule and adjust hours as needed.
• Assist in marketing events and travel to sister clinics when required.
• Ensure payments are collected and reconciled with reports.
• Keep reception area clean and organized.

Skills

Customer service

Patient service

De-escalation

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Orthodontic Experts Ltd in Merrillville, IN is seeking a Patient Service Representative to warmly welcome visitors, answer calls, manage the front desk, and provide general administrative support.

You will check-in/out patients, collect information, review daily schedules, and maintain patient communications. This role includes clinic travel, marketing event support, and a competitive hourly pay.