Bilingual Patient Service Rep (Spanish) – Front Desk

Orthodontic Experts Management LLC; Arlington Heights (IL); On-site; USD 54,443,000 - 57,308,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) with match

Paid Time Off

Travel pay

Job summary

Orthodontic Experts is hiring a Patient Service Representative to warmly greet patients, answer calls, manage the front desk, and provide essential administrative support. The role includes check-in/out, collecting information, handling payments, and coordinating schedules.

Travel to sister clinics is possible. The position requires a high school diploma, 3 years of customer service, 2 years of patient service experience, and bilingual Spanish.

Qualifications

• High school degree or GED equivalent.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual in Spanish.

Responsibilities

• Provide a warm welcome to visitors at the front desk and give information and assistance as needed.
• Answer incoming calls, manage the front desk, and provide administrative support.
• Check-in and verify patient information for new and existing patients.
• Process patient payments and collect balances; schedule next appointments.
• Maintain up-to-date comm-log and daily clinic schedule.
• Assist with marketing events and travel to sister clinics as required.

Skills

Customer service

Communication

De-escalation

Bilingual Spanish

Education

High school diploma / GED

Tools

Microsoft Office Suite

Job description

Orthodontic Experts is hiring a Patient Service Representative to warmly greet patients, answer calls, manage the front desk, and provide essential administrative support. The role includes check-in/out, collecting information, handling payments, and coordinating schedules.

Travel to sister clinics is possible. The position requires a high school diploma, 3 years of customer service, 2 years of patient service experience, and bilingual Spanish.