Bilingual Front Desk & Patient Care Specialist

Orthodontic Experts Ltd; Burbank (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

401(k) + Matching

Paid Time Off

Free orthodontic treatment

Job summary

Orthodontic Experts Ltd in the Chicagoland area seeks a Patient Service Representative to welcome patients, answer calls, and handle front desk duties. You will provide administrative support, manage check-ins, payments, and scheduling, and assist with insurance coordination.

The role emphasizes strong communication, problem-solving, and bilingual Spanish abilities to serve a diverse patient base while supporting multiple clinic locations.

Qualifications

• 3 years of customer service experience
• 2 years of patient service experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
• Bilingual - Spanish

Responsibilities

• Provide a warm welcome to visitors and assist with information and directions
• Answer incoming calls and manage the front desk
• Check-in and check-out patients, collect necessary information and payments
• Maintain daily schedules, process HIPAA notices, and coordinate with clinical staff

Skills

Customer service

Bilingual Spanish

Problem solving

De-escalation

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Orthodontic Experts Ltd in the Chicagoland area seeks a Patient Service Representative to welcome patients, answer calls, and handle front desk duties. You will provide administrative support, manage check-ins, payments, and scheduling, and assist with insurance coordination.

The role emphasizes strong communication, problem-solving, and bilingual Spanish abilities to serve a diverse patient base while supporting multiple clinic locations.